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Friends and Family Test

From December 1st 2014 the Friends and Family test, set by NHS England, was started.  It is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery/practice.  Your feedback is important in order to celebrate and share good practice as well as address any poor performance issues.

All responses are anonymous and confidential.  All responses from the standard first question, "How likely are you to recommend our service to friends and family if they needed similar care or treatment?" contribute to the surgery's score; responses from the second question, 'can you tell us why you gave that response?' may be published, for example, as part of a patient experience report.

All results will be shared with the public on a monthly basis and displayed in the waiting room, on the practice website and will be shared with the patient participation group.

There will be postcards/questionaires available in reception to complete and post in the NHS Friends and Family test box.

The Friends and Family Test is also available to complete on line, via our website: see the section 'Have your say', click Friends and Family Test, complete the questionnaire and submit your feedback.  If you have provided the surgery with a mobile number we will also send a text message to you after an appointment to ask for your feedback.

Thank you

Friends and Family Test results - October 2017

Friends and Family Test results - September 2017

Friends and Family Test results - August 2017

Friends and Family Test results - July 2017

Friends and Family Test results - June 2017

Friends and Family Test results - May 2017

Friends and Family Test results - April 2017

Friends and Family Test results - March 2017

Friends and Family Test results - February 2017

Friends and Family Test results - January 2017

Friends and Family Test results - December 2016

Friends and Family Test results - November 2016



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