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Crisis House Service



Leicestershire Partnership NHS Trust (LPT) and Richmond Fellowship are pleased to announce new services for people in Leicester, Leicestershire and Rutland who are experiencing a mental health crisis. New services are as follows:

  • A telephone helpline offers support with urgent mental health needs. It is free from most mobile networks and is open between 2pm and 1.30am, seven days a week
  • A face-to-face service has also been set up. These are delivered in three locations. No appointments are necessary for the Leicester City sessions, which are:

       *Thursday and Friday: 10am – 5pm at Apex House, Charles Street

       *Saturday, Sunday & Monday: 10am – 10pm at The Centre Project, Granby Street.

       *An appointment-based service operates in Ratby from 8am – 8pm, seven days a week.


    Leicestershire crisis helpline leaflet 0115.pdf

    Leicestershire crisis helpline poster 0115.pdf

Both services are paid for by Leicestershire Partnership NHS Trust and provided by Richmond Fellowship, a national, recovery-focused mental health charity. These new services are part of LPT’s commitment to providing more support in the community instead of hospital. The telephone helpline and face-to-face sessions will help provide care to those people whose needs would otherwise intensify, and possibly end in a hospital admission.

If you know of anyone who is struggling with their mental health and would benefit from talking to someone confidentially, please share with them the details of these new services.
These services are part of a wider programme to improve crisis services, which includes the commissioning of Box Tree Farm in Ratby, which will open at the end of February. This will provide short-term support for people who are experiencing a mental health crisis and is an alternative to hospital admission.

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