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The Role of our Patient Participation Group

  1. Communicate
    Ensuring that patients and the Practice team communicate with each other is our key objective.
    We act as a ‘sounding board’ for Practice staff over issues which affect patients; and constructively challenge the Practice as a ‘critical friend’, whilst helping patients to understand the Practice viewpoint.
  2. Advise
    On behalf of all patients, we express opinions over the provision and delivery of services. We also advise and support the Practice over particular developments (e.g. expansion of our Surgery).
  3. Ensure Inclusivity
    We ensure that the needs and interests of ALL sectors of our patient community are taken into consideration (e.g. effect of electronic prescribing; availability of on-line appointments, etc.). Where issues arise we let the Practice know and suggest possible solutions.
  4. Inform
    Our PPG website, Newsletter, Notice Boards, and text messaging provide information. Volunteers also run an ‘Information Service’, meeting with patients to discuss social (non-medical) issues, assist in form-filling, advise on community provision, and help in accessing other services. We ensure that Practice information is in plain English and in other formats when requested.
  5. Promote Patient Feedback
    We attempt to identify the experiences and concerns of patients (through surveys/open events) passing these on to the Practice.
  6. Assist with Health Promotion
    Activities which encourage healthy lifestyle choices are both supported and initiated by the PPG (e.g. the Earl Shilton Walking Group; help with the flu clinics; and Notice Board Health campaigns).
  7. Represent
    We support the Practice in influencing local provision of health and social care through representing the Practice at various health forums. A PPG representative attends Practice Quality Assurance meetings.

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