Compliments and Complaints

Compliments

If you are happy with the care and treatment we have given, we would be very pleased to hear from you. Our staff work extremely hard to give you the best possible care and greatly value your support and encouragement.

You can comment on the service directly to the staff member, by completing the form below:

Compliments Form

Compliment Details

Your Name(Required)

First Last

Date of Birth(Required)

DD slash MM slash YYYY

Your Address(Required)

Street Address Address Line 2 City Postcode

How Can We Reach You?

Preferred Method of Contact(Required)

EmailPhone

Your Email Address(Required)

Email Address Confirm Email Address

Contact Number(Required)

Best Time to Call You(Required)

Select A Time12:00 am12:30 am1:00 am1:30 am2:00 am2:30 am3:00 am3:30 am4:00 am4:30 am5:00 am5:30 am6:00 am6:30 am7:00 am7:30 am8:00 am8:30 am9:00 am9:30 am10:00 am10:30 am11:00 am11:30 am12:00 pm12:30 pm1:00 pm1:30 pm2:00 pm2:30 pm3:00 pm3:30 pm4:00 pm4:30 pm5:00 pm5:30 pm6:00 pm6:30 pm7:00 pm7:30 pm8:00 pm8:30 pm9:00 pm9:30 pm10:00 pm10:30 pm11:00 pm11:30 pm

Detail of Compliment

Compliment:(Required)

Please include names of person(s) involved

Consent(Required)

I agree to the privacy policy.

Signature(Required)

Follow this link to access Privacy Policy

I consent to my data being stored according to the Privacy Policy

Follow this link to access Privacy Policy

Email

This field is for validation purposes and should be left unchanged.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaint Report Form

Complainant Details

Your Name(Required)

First Last

Date of Birth(Required)

DD slash MM slash YYYY

Your Address(Required)

Street Address Address Line 2 City Postcode

How Can We Reach You?

Preferred Method of Contact(Required)

EmailPhone

Your Email Address(Required)

Email Address Confirm Email Address

Contact Number(Required)

Best Time to Call You(Required)

Select A Time12:00 am12:30 am1:00 am1:30 am2:00 am2:30 am3:00 am3:30 am4:00 am4:30 am5:00 am5:30 am6:00 am6:30 am7:00 am7:30 am8:00 am8:30 am9:00 am9:30 am10:00 am10:30 am11:00 am11:30 am12:00 pm12:30 pm1:00 pm1:30 pm2:00 pm2:30 pm3:00 pm3:30 pm4:00 pm4:30 pm5:00 pm5:30 pm6:00 pm6:30 pm7:00 pm7:30 pm8:00 pm8:30 pm9:00 pm9:30 pm10:00 pm10:30 pm11:00 pm11:30 pm

Detail of Complaint

Date Problem Arose

MM slash DD slash YYYY

Complaint:(Required)

Please include names of person(s) involved

Consent(Required)

I agree to the privacy policy.

Signature(Required)

Follow this link to access Privacy Policy

I consent to my data being stored according to the Privacy Policy

Follow this link to access Privacy Policy

Name

This field is for validation purposes and should be left unchanged.

Changes to how you make a complaint about primary care from 1 July 2023

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

From 1 July 2023 new changes have been introduced to the way members of the public make a complaint about primary care services to the commissioner.

 By primary care services we mean GPs, dentists, opticians or pharmacy services.

There are two ways you can make a complaint:

• You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
• You can complain to Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB): this is the organisation that paid for the service or care you received.

After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact LLR ICB instead of NHS England.

You can do this by: 

Telephone: 0116 295 7572

Email: llricb-llr.enquiries@nhs.net

Writing to us at: Corporate Governance Team, NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB), Room G30, Pen Lloyd Building, County Hall, Glenfield, Leicester, LE3 8TB

If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023. 

Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.

If you have any queries, please contact 0116 295 7572.

Find out more about how to feedback or make a complaint about an NHS service