Friends and Family

How Does It Work?

When you visit the surgery for care or treatment, you may be asked a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

You can choose one of six answers, from:

• Extremely likely
• Likely
• Neither likely nor unlikely
• Unlikely
• Extremely unlikely
• Don’t know

If you are unable to answer the question yourself, a family member or friend can answer on your behalf.

Results from the Friends and Family Test are published on this website.

Why Is Your Feedback Important?

Your feedback helps us understand what we are doing well and where we can improve.

We use the information to:

• Improve the care and services we provide
• Understand what matters most to our patients
• Make positive changes based on patient experiences

Every response helps us provide the best possible care for our patients.

Thank You

Thank you for sharing your feedback and helping us improve our services. Your views are important to us.