Heath Lane Surgery

Westfield Avenue, Earl Shilton, Leicester, LE9 7RT

Telephone: 01455 844431

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Friends and Family

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How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Friends & Family Test

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You can review our results below:

2024 Results

Friends and Family Test Responses Summary Jan 24

Friends and Family Test Responses Summary Feb 24

Friends and Family Test Responses Summary Mar 24

Friends and Family Test Responses Summary April 24

2023 Results

Friends and Family Test Responses Summary Jan 23

Friends and Family Test Responses Summary Feb 23

Friends and Family Test Responses Summary Mar 23

Friends and Family Test Responses Summary Apr 23

Friends and Family Test Responses Summary May 23

Friends and Family Test Responses Summary Jun 23

Friends and Family Test Responses Summary Jul 23

Friends and Family Test Responses Summary Aug 23

Friends and Family Test Responses Summary Sept 23

Friends and Family Test Responses Summary Oct 23

Friends and Family Test Responses Summary Nov 23

Friends and Family Test Responses Summary Dec 23

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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