Appointments

Cancellations

If you cannot come to your appointment, please let us know as soon as possible. This means we can give the appointment to someone else who needs it.

How You Can Help

Here are some ways you can help us keep waiting times shorter and phone lines less busy:

• Book your follow-up appointment as soon as you know you need one.
• If your appointment is not urgent, try not to call between 8:00am and 9:00am, as this is our busiest time.
• Did you know you can book appointments up to 6 weeks in advance?
• Only ask for a same-day appointment if your illness or problem cannot wait until the next day.
• A doctor will usually speak to you on the phone first. If you need to be seen in person, they will arrange an appointment at the surgery.

Online Services

You can sign up for our online services. Just ask at reception for help.

Once you are registered, you can:

• Book GP appointments
• Order repeat prescriptions
• View a summary of your health records

Appointments can be booked at reception, over the phone, or online once you have signed up

Online Services

You can sign up for our online services. Just ask at reception for help.

Once you are registered, you can:

• Book GP appointments
• Order repeat prescriptions
• View a summary of your health records

Appointments can be booked at reception, over the phone, or online once you have signed up.

• You can use your smartphone to book appointments and order repeat prescriptions.
• Download the Patient Access app and sign in using your online services account.
• Once you are registered and connected to the internet, you can manage your appointments and prescriptions from your phone.

Telephone Appointments

• If you do not need to be seen in person, you may be offered a telephone appointment with a GP.

About Your Appointment

• Each appointment is usually for one person and one health problem.
• If you need to discuss more than one problem, you may need another appointment or a longer appointment.

Routine Appointments

We aim to offer routine appointments within 2 working days whenever possible. Following the advice on this page can help us achieve this.

Helping Us Help You

We work hard to answer calls as quickly as possible. By using online services and avoiding busy times for routine requests, you can help keep our phone lines free for people who need urgent help.

Choosing a Doctor

Our doctors do not all work every day. If you need an appointment on the same day, we may not be able to offer your usual doctor.

We understand that many patients prefer to see the same doctor, so you can check each doctor’s usual working days on our website using the link below.

Practice Nurses

Sometimes you may not need to see a doctor. Our practice nurses are trained healthcare professionals who can help with many health problems, and you may be able to get an appointment sooner.

Home Visits

Home visits are available for patients who are unable to leave their home or are too unwell to come to the surgery.

If you think you need a home visit, please contact the surgery before 11:00am. A clinician will review your request and decide if a home visit is needed.

Chaperones

A chaperone is someone who can be with you during an examination if you would like extra support or reassurance.

Chaperones are available for:

• Personal or private examinations
• Situations where there could be a misunderstanding

If you would like a chaperone, please ask at reception.

Text Messages

If you give us your mobile phone number, we may send you:

• Appointment reminders
• Important health information
• Information about health campaigns

Recording Your Appointment

If you would like to record your appointment using your phone or another device, please let the doctor, nurse, or clinician know at the start of your appointment.

Thank you for helping us provide the best possible care for all our patients.