Westfield Avenue, Earl Shilton, Leicester, LE9 7RT
Telephone: 01455 844431
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If you feel you need to see a GP today the practice will ensure that you are able to discuss your concerns with a clinician today.
Please remember receptionists are here to help you, they will try to ascertain the urgency of your request and therefore will need a brief description of your problem to enable them to direct you appropriately.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the appointment to someone else. The practice has wasted appointments on a daily basis.
How you can help us manage appointment capacity, waiting times and avoid being held in telephone queues?
For routine consultations we will endeavour to offer patients an appointment within 2 working days of the request. However please help the practice to achieve this by following the advice above.
The practice aims to answer all calls quickly and efficiently as possible and by following the simple advice above will leave the telephone lines free for urgent cases.
Please note that all Doctors do not work every day of the week. Therefore if you ask for a same day appointment we may not be able to offer you your doctor of choice. However we appreciate patients wanting continuity and have therefore added our doctors normal working pattern to our website. Please use the link below.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Home visits facility are available to housebound patients or those too unwell to come to the surgery (these visits will be triaged by a clinician before being confirmed). If you are requesting a Home Visit, we ask you to contact the surgery before 11:00am.
Please remember that chaperones are available for the following circumstances: during all intimate or personal examinations of the patient (either male or female) or where the nature of the consultation poses a risk of misunderstanding. Please ask at reception if you would like a chaperone
If you provide the surgery with your mobile telephone number we will imply that you consent to receiving text messages for appointment reminders and health campaigns. Should you wish to opt out of receiving these messages you can text back to the surgery the word “STOP” to 07800 000 199. By doing this you will no longer receive messages from the surgery including appointment reminders.