Patient Information Hub

The patient information hub is where you’ll find helpful videos and how to guides for SystmOne Online, NHS app.

NHS App

Meet your NHS App – YouTube

NHS App – NHS Login without using Photo ID – YouTube

NHS App – NHS Login Using Photo ID – YouTube

What the NHS App does

Use the NHS App to:

• check your symptoms
• find out what to do when you need help urgently
• book and manage appointments at your GP surgery
• order repeat prescriptions
• view your GP medical record securely
• register to be an organ donor
• choose how the NHS uses your data

Keeping your data secure

When your surgery is connected, and you register in the app, we’ll carry out checks to confirm your identity. The app will then securely connect to information from your GP surgery. To keep your access secure, we’ll send a security code to your phone each time you use the app.

Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.

https://youtu.be/421wy0ND9Ls

SystmOne Online

Using SystmOnline – A Guide for Patients (tpp-uk.com)

How to request your medication:

How to submit ‘Questionnaires’ – (Sick notes, Blood Pressure, Height and Weight etc.):

How to book an appointment:

Prostate Cancer Risk checker

1 in 8 men will get prostate cancer. If you’re over 50, or you’re black, or your dad or brother had it, you’re at even higher risk.

Prostate cancer is not always life-threatening. But when it is, the earlier you catch it the more likely it is to be cured.

Answer three quick questions to check your risk :Check your risk in 30 seconds | Prostate Cancer UK

How do I know a text message is from Heath Lane Surgery?

Heath Lane Surgery will always sign off every text message with Heath Lane Surgery.

Text messages will either come from ‘NHS-NoReply’ or ‘HeathLaneGP’ contact. If you are worried you can always check with our reception team, and they will be able to check your record to see if we have sent a text message.

Another way of identifying if a text message is from Heath Lane Surgery, is you will not be able to reply to the text message directly. You will need to go through a secure link to respond.

We will never ask for your bank details

Links in text messages are they safe?

We use links in texts messages for:

• Inviting you to arrange an appointment
• Completing a questionnaire to update your medical records
• Sending you health information
• Communicating with you

If you are concerned you may have been sent a scam text message, please look for the following in the link to reassure you that this is a secure text message

• NHS.co.uk
• Accrux.nhs.uk
• SystmOnline.ttp-uk.com

We work in partnership with NHS England, Accrux and SystmOnline to provide you with the best healthcare here at Heath Lane Surgery.

How Do I Book My Blood Test Appointment?

You can arrange your blood test appointments online using – SwiftQueue : https://www.swiftqueue.co.uk/

New to using Swiftqueue? 

To be able to use Swiftqueue you will need to create an account- Please visit: https://swiftqueue.zendesk.com/hc/en-gb/articles/360017224838  for further assistance on creating an account.

How do I book my blood test?

To book an appointment, please log onto https://www.swiftqueue.co.uk/userlogin.php as an Existing User using your registered email address and password

Swiftqueue has created a step by step guide on how to arrange an appointment:https://swiftqueue.zendesk.com/hc/en-gb/articles/360017225938-How-Do-I-Book-My-Blood-Test-Appointment-

Op Community

Op Community is a telephone line for the armed forces community (including veterans, reservists, serving personnel, families and the wider armed forces community) to offer support and guidance around navigating NHS services and advice regarding other services that can support with issues.

Call the support line on: 0116 225 6858. 

The line is open Monday to Friday, 9am-5pm, excluding public holidays.

OpCommunity leaflet

Delivery Plan for Recovering Access to Primary Care: boosting awareness of the multi-disciplinary team

As part of NHS England’s communications campaign to raise awareness of the multi-disciplinary team working in primary care, a new animated film has been developed to explain the additional roles for multicultural audiences. The animation has been translated into multiple languages. The animations are available via YouTube and can be embedded in social media posts, newsletters or via other communication channels:

• English: https://youtu.be/CT0aB-EORMU
• Hindi: https://youtu.be/WWZs6S3itbc
• Gujarati: https://youtu.be/Cg9aW2kBQag
• Bengali: https://youtu.be/OFTzFS2BY7w
• Punjabi: https://youtu.be/rOjn6f05kj0
• Polish: https://youtu.be/pbClDSEQ2gc
• Romanian: https://youtu.be/nzlomWN4X5o
• Somali: https://youtu.be/zts6GcyeQ_A