Subject Access Request

Accessing Your Medical Records

You have the right to see the information we hold about you in your medical records.

Online Access

You can view parts of your medical record through our online services. To keep your information secure, you will need to provide proof of identity before access can be set up.

Requesting a Copy of Your Records

If you would like a copy of your medical records, please send a written request to the practice. Requests can be made by letter or email.

You can also complete an Application for Access to Medical Records form, available from reception or online.

Is There a Charge?

In most cases, there is no charge for accessing your medical records.

A fee may only apply if a request is considered excessive or unfounded.

How Long Will It Take?

Once we have received all the information needed to process your request, we will usually provide the records within one month.

If there is an exceptional delay, we will contact you and explain why.

Important Information

In rare circumstances, some information may be withheld if:

• Sharing it could cause serious harm to you or another person.
• It contains confidential information about another person who has not given permission for it to be shared.

Using Someone Else to Request Records

You can appoint a representative to request records on your behalf. Please be aware that they may have access to all relevant information within your medical record.

Contact Details

Please send requests to:

Leah Hart, Practice Manager
Heath Lane Surgery
Westfield Avenue
Earl Shilton
Leicestershire
LE9 7RT

If you have any questions about accessing your records, please contact the practice for advice.