When We Are Closed

Emergencies outside of the practice opening hours will be covered by the new ‘NHS 111 service’.  In a genuine emergency you should call 999,  chest pains and / or shortness of breath constitutes an emergency.

If you require URGENT Medical Assistance when the surgery is closed during normal opening times (for example training days) please telephone OUT OF HOURS SERVICE on 0116 295 0099.

NHS 111 Service

The NHS 111 service is available to all our patient. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles telephones – just dial 111.

This service will:

• Replace the old out-of-hours telephone number. You should dial 111 if you need urgent medical care when the surgery is closed.
• Replace NHS Direct. You should dial 111 if you need health information or advice.
• Help you access the correct local urgent health care service if you need urgent care, at any time.

You can call NHS 111 when you need medical help fast but it is not a 999 emergency. When you call NHS 111, a trained adviser will ask you questions to find out what is wrong, give you medical advice and direct you to someone who can help, like an out-of-hour doctor or a community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for calls who do not speak English.

You can call NHS 111 from anywhere in England

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call NHS 111 if:

• You need medical help fast but it’s not a 999 emergency
• You think you need to go to A&E or need another NHS urgent care services
• You don’t know who to call or you don’t have a GP to call
• You need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.

If a health professional has given you a specific telephone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

For less urgent health needs, contact us at the surgery, or your local pharmacist in the usual way.