Online Services – Access to Medical Records

Access to Medical Records

All patients registered with us have a right to have access to their medical records. Heath Lane Surgery have offered this service for many years, however on the 31st of October 2023 NHS E have asked that all patients with the NHS app will have automatic access. With the support and advice from the BMA (British Medical Association), Heath Lane Surgery have maintained an opt in process.

Our aim is to protect patients who do not want to have their medical record on their phone without asking for it first. This could be for a number of reasons such as; domestic violence, safeguarding, coercion and other patient vulnerabilities.

Online Access To Your Health Record

NHS APP

What the NHS App does

Use the NHS App to:

• check your symptoms
• find out what to do when you need help urgently
• book and manage appointments at your GP surgery
• order repeat prescriptions
• view your GP medical record securely
• register to be an organ donor
• choose how the NHS uses your data

Keeping your data secure

When your surgery is connected, and you register in the app, we’ll carry out checks to confirm your identity. The app will then securely connect to information from your GP surgery. To keep your access secure, we’ll send a security code to your phone each time you use the app.

Get help with the app

If you have any issues using or downloading the app, check the NHS App help and support page.

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

NO PAPERWORK

SELF-REGISTRATION

NO FACE TO FACE ID CHECKS AT THE PRACTICE

If you’re a patient at one of our practice’s, you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp