Heath Lane Surgery

Westfield Avenue, Earl Shilton, Leicester, LE9 7RT

Telephone: 01455 844431

Sorry, we're closed

Friends and Family

Fingerswithspeechbubbles

How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Friends & Family Test

"*" indicates required fields

We would like you to think about your recent experiences of our service.

Thinking about your recent visit, overall, how was your experience of our service?*
Follow this link to access Privacy Policy
Follow this link to access Privacy Policy
This field is for validation purposes and should be left unchanged.

 

You can review our results below:

2024 Results

Friends and Family Test Responses Summary Jan 24

Friends and Family Test Responses Summary Feb 24

Friends and Family Test Responses Summary Mar 24

Friends and Family Test Responses Summary April 24

Friends and Family Test Responses Summary May 24

Friends and Family Test Responses Summary June 24

Friends and Family Test Responses Summary JUL 2024

Friends and Family Test Responses Summary Aug 2024

Friends and Family Test Responses Summary Sept 24

Friends and Family Test Responses Summary Oct 2024

2023 Results

Friends and Family Test Responses Summary Jan 23

Friends and Family Test Responses Summary Feb 23

Friends and Family Test Responses Summary Mar 23

Friends and Family Test Responses Summary Apr 23

Friends and Family Test Responses Summary May 23

Friends and Family Test Responses Summary Jun 23

Friends and Family Test Responses Summary Jul 23

Friends and Family Test Responses Summary Aug 23

Friends and Family Test Responses Summary Sept 23

Friends and Family Test Responses Summary Oct 23

Friends and Family Test Responses Summary Nov 23

Friends and Family Test Responses Summary Dec 23

Contact Us - Non Urgent

Register with Heath Lane Surgery

Prescriptions

Online Services

Patient Participation Group

Download Practice Leaflet

Friends & Family Test

Update contact details

Requesting a sick note

Find your NHS number

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Useful Links

NHS Choices
NHS 111
Patient UK
Contact Us Online
NHS A-Z Conditions
Find Local Services
Live Well
SurgeryWeb

Staff Login | Privacy Policy | Accessibility

Accessibility Tools

Privacy settings

Decide which cookies you want to allow. You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser’s help function. Learn more about the cookies we use.

With the slider, you can enable or disable different types of cookies:

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected

This website won't

  • Remember your login details
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't

  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't

  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website will

  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)
  • Advertising: Gather personally identifiable information such as name and location

This website won't

  • Remember your login details
Save & Close